A quick overview of the key points in ck31's Privacy Policy.
All your data is protected by 256-bit SSL encryption. Your personal information cannot be intercepted or stolen during transmission.
Ck31 never sells your personal information to third parties. Your data is used solely for the purpose of providing our services.
Your data is stored in secure, internationally certified data centres. Multiple layers of security are in place to prevent unauthorised access.
You have full control over which cookies you accept. Manage your cookie preferences at any time through your browser settings.
You may request the deletion of your personal data at any time. ck31 will action your request within the specified timeframe.
We believe transparency is the foundation of data protection. This policy clearly sets out what information is collected and why — all explained in plain language.
1 Introduction & Scope
By visiting ck31.bet, you are deemed to have accepted this Privacy Policy. This policy applies to all ck31 services — Sports Betting, online casino, Live Casino, virtual sports, and all other digital offerings.
At ck31, protecting the privacy of your personal information is our foremost responsibility. We follow international data protection standards, including GDPR, in how we collect, store, and use your data. Our goal is for you to enjoy ck31's services with complete peace of mind, knowing that every piece of your information is fully secure.
This policy applies only to information collected through the ck31.bet website and app. ck31 is not responsible for the privacy practices of third-party websites or services.
2 What Information We Collect
When you create an account and use our services on ck31, we collect various types of information. This falls into two main categories — information you provide directly, and technical information collected automatically.
Directly Provided Information
| Data Type | Example | When Collected |
|---|---|---|
| Identity Information | Name, date of birth, nationality | During registration & KYC verification |
| Contact Information | Email address, mobile number | At the Time of Account Creation |
| Identity verification documents | NID, Passport, Driving Licence | During the KYC Process |
| Financial Information | BKash/Nagad number, bank account details | During deposits & withdrawals |
| Communication Records | Support chat, email correspondence | When contacting our support team |
Automatically Collected Information
- Device Information: Your device type, operating system, and browser version.
- Network Information: IP address, type of internet connection.
- Usage Data: Which pages you visited, how long you stayed, and which games you played.
- Transaction History: Deposit, withdrawal, and betting records.
- Cookies & tracking data: Session cookies, preference cookies.
3 How We Use Your Information
Ck31 uses your personal information only for specific, legitimate, and clearly defined purposes. We never use your data for unnecessary ends.
- Account Management: To create, verify, and manage your account.
- Service Delivery: To process betting, gaming, and financial transactions.
- Identity Verification (KYC): To meet legal obligations related to preventing fraud and money laundering.
- Customer Support: To address your questions and resolve any complaints.
- Security Assurance: To detect unauthorized access and fraud.
- Personalised Experience: To show you promotions and offers tailored to your preferences.
- Legal Compliance: To comply with regulatory requirements and legal obligations.
- Service Improvement: To improve platform performance and enhance the user experience.
4 Data Sharing Policy
Ck31 does not sell your personal information to third parties. However, limited data may be shared in certain specific circumstances:
When Your Information May Be Shared
- Payment Processors: Limited information is shared with approved payment gateways such as bKash, Nagad, and Rocket solely to process deposits and withdrawals.
- Game Provider: Minimal data may be shared with specific Live Casino or Sports data providers.
- Legal Authority: Information may be disclosed in response to a court order or a lawful request from a regulatory authority.
- Anti-Fraud Agency: Cooperation with international bodies to detect fraud and money laundering.
- Business Transfer: In the event of a change in ck31's ownership, data may be transferred to the new entity, though the same privacy policy will remain in effect.
5 Cookie Policy
The ck31 website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser. They are harmless and do not contain viruses or malware.
Types of Cookies We Use
- Essential Cookies: To maintain your login session and ensure site security. The site cannot function properly without these.
- Functional Cookies: To remember your language preference, theme settings, and similar choices.
- Analytics Cookies: To understand how users interact with the site, which helps us improve our services.
- Marketing Cookies: To show you relevant promotions. You have the option to turn these off.
Cookie Controls
You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain ck31 services. When you first visit the site, a cookie consent banner will appear where you can accept or decline cookies according to your preferences.
6 Data Security Measures
Ck31 applies industry-leading technical and administrative safeguards to protect your data. Our security framework is regularly validated through independent third-party audits.
Technical Security
- TLS/SSL Encryption: All data transmitted between your browser and our servers is encrypted with 256-bit SSL.
- Firewall Protection: Our advanced firewall system protects our servers from cyberattacks.
- Two-Factor Authentication (2FA): You can enable Two-Factor Authentication on your account for an added layer of security.
- Real-Time Monitoring: Our 24/7 security monitoring team instantly identifies any suspicious activity.
- Data Backup: Your data is regularly backed up in encrypted storage.
Administrative Safeguards
- Only authorised personnel have access to your information.
- All staff receive data privacy training.
- All data access activity is logged and reviewed on a regular basis.
7 Your Rights
Under ck31's privacy policy, you have several important rights over your own data. We respect these rights and are committed to fulfilling your requests in a timely manner.
You have the right to know what information we hold about you. Request it at any time and we will provide a full summary.
If any of your information is incorrect, you may request a correction. We will address it promptly.
Where no legal obligation exists, you may request the deletion of your personal data.
In certain circumstances, you may request that the processing of your data be restricted.
You may request a download of your data in a structured format.
You may object to your data being used for marketing purposes, and we will act on your request immediately.
8 Data retention period
Ck31 does not retain your information for longer than necessary. A specific retention period is defined for each category of data.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of active account + 5 years | Legal Obligations |
| Transaction Records | 7 years | Financial Regulatory Authority Directive |
| KYC Documents | 5 years after account closure | AML/KYC Legal Requirements |
| Support Conversations | 3 years | To facilitate dispute resolution |
| Marketing Preferences | Until Unsubscribed | Consent-Based Processing |
| Log Files | 12 Months | Security Monitoring |
Once the retention period expires, your data is securely deleted or anonymised so that you can no longer be identified.
9 Children's Privacy
Ck31 is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18. Age verification is mandatory at registration.
If a parent or guardian discovers that their minor child has created an account on ck31, please contact us immediately at support@ck31.bet. We will promptly close the account and delete all associated data.
10 Policy Updates
Ck31 reserves the right to update this Privacy Policy as needed. Changes may occur due to legal updates, the introduction of new services, or security requirements.
For significant changes, we will:
- We will send a notification to your registered email address.
- We will display a notice on the website homepage.
- We will update the 'Last Updated' date at the top of the page.
Continued use of ck31 after any changes have been made will be considered acceptance of the updated Privacy Policy. We therefore recommend checking this page regularly.
11 Contact
For any questions, complaints, or requests regarding our Privacy Policy, please contact our Data Protection team:
- Email: support@ck31.bet
- Live Chat: Click the chat button in the bottom-right corner of the website.
- Help Centre: Help Centre page for full details.
Our data protection team is available 24/7, seven days a week, and responds in both Bengali and English. Standard requests are handled within 24 hours; legal requests are responded to within 30 business days.